The maturity of process outsourcing from manufacturing to other processes like business, legal, finance, HR, payment services, administration and content development has paid rich dividends for India. In the bargain, India earned the wrath of the US and UK public. During the last year, the BPO Industry in India and China has grown faster than the global average.
As industry leaders are changing focus to knowledge-based / transformational work, they are grappling with challenges on the business as well as the domestic fronts.
The key challenges faced by this industry are
High attrition rate
Increased manpower needs
Diverse skill sets
Shortage of skilled manpower
Training a geographically spread workforce
Lack of retention policies
Inadequate training to address Industry needs.
24x7 Learning's Talent Lifecycle Management solution will help the industry meet these challenges. Through its end-to-end Learning solutions 24x7 Learning can provide domain or process specific training or skill upgrades, deliver behavioural training especially on critical areas like business ethics, provide training linked retention and growth plans and help in optimizing recruitment and training spend, as well as train on leadership skills. Workforce training needs on aspects such as people management, viable skills, business insights, analytic skills, succession planning, and resource development can be offered to help employees move up the value chain.
24x7 Learning has the capability to build a corporate virtual university to address each of the training needs. Our Talent Lifecycle Management programs can effectively and cost efficiently reach out standardized training to a large number of geographically dispersed employees to help them provide the best in class services across regions.
